Returns & Refunds

We hope you absolutely love your Little Moments order! But if something isn’t quite right when it arrives, don’t worry — get in touch and we’ll do our best to make it right. 🤍

Just a little note before we get into the details: nothing in this policy limits your rights under the Australian Consumer Law (ACL).

Something not quite right?

If your order arrives damaged, faulty or you’ve received the wrong item, please let us know within 15 days of receiving your order.

Send us an email at elle@inthelittlemoments.co with your order details and, if something has arrived damaged, a couple of photos are always helpful.

Once we’ve had a look, we’ll let you know the next steps. If your return is approved, we’ll send through a prepaid return shipping label along with instructions for getting your item back to us.

Please don’t pop anything in the post before chatting with us first, as we’re unable to process returns that haven’t been approved.

Returned items need to be unused and in their original condition and packaging.

Damaged or incorrect orders

We pack every order with lots of care, but occasionally things don’t quite go to plan!

We recommend having a quick look over your goodies when they arrive. If something has been damaged along the way, is faulty, or we’ve accidentally sent you the wrong item, please get in touch as soon as you can.

We’ll work with you to get it sorted.

Changed your mind?

As our items are custom made for you, based on your order and the details and images you have provided we are unable to give refunds or exchanges for a change of mind. Of course if you are for any reason disappointed with your order or believe what you received did not meet your expectations please reach out asap and discuss this with us.

Replacements and Refunds

Once your return arrives back with us, we’ll give it a quick check and let you know when your refund has been approved.

Approved refunds will be returned to your original payment method, minus any applicable return shipping costs.

Please allow around 3–5 business days for us to process your return once it reaches us. Your bank or payment provider may then need a few extra days for the funds to appear back in your account.

We will aways aim to replace any damaged orders before granting refunds where possible but will work with you to find a satisfactory outcome for both parties.

Lost parcels & incorrect addresses

Before hitting that exciting Place Order button, please give your delivery details one last check. Unfortunately, we can’t take responsibility for parcels that go missing because an incorrect address was entered at checkout.

If your parcel seems to be taking a little longer than expected, send us a message. We’ll happily help you check the tracking and see what we can find out.